Please read through this FAQ carefully, as email inquiries asking questions answered here will not get a reply. Also, please do not email us asking about bike or parts availability. Our donated stock can change daily and there's no way for our email volunteer to know what's in the shop at any given time.
1) What does re-Cycles do?
2) What type of bikes do you have for sale?
3) Do you have parts for sale? Do you have a specific part in stock?
4) Do you sell any new items? Locks, helmets, that sort of thing?
5) Will you fix my bike for me?
6) If I want to work on my own bike what do I do?
7) Can I come in for DIY repair during the day?
8) I want to learn bike repair. What can I do?
9) I want to donate a bike. What do I do?
10) I have a bike to donate that's in bad / rusty / hopeless shape. Will you take it?
11) I have a whole bunch of bikes to donate. How many can you take at a once?
12) I have a whole bunch of bikes to donate. Will you pick them up?
13) Do you take tires? I have some that might still have life to them.
14) What happens with the rusted / damaged bikes that you take in?
15) How can I volunteer?
16) You have a bike for sale that I want. Can I put it on hold?
17) In the summer you often don't have very many bikes for sale. Why is this?
18) If I don't get my bike finished in one evening can I store it at the shop?
19) I want to build up a fixed gear bike...
20) Do you donate bicycles and parts to worthy causes?
21) What parts do you have on hand?
22) What sort of tools do you have?
23) Do you have a debit machine or take credit cards?
24) What if I buy a bike from you and decide later I don't like it?
25) Why don't you have a phone number?
26) What's the difference between re-Cycles and Cycle Salvation?
Please see our About page for more information.return to top
Mostly mountain bikes of all styles, followed by road bikes, hybrids, 3-speeds, cruisers, etc. Even the odd old-school chopper or BMX. We do get some very nice bikes on occasion, but they of course sell very quickly. We do lament that we do not get as many road bikes as in years past, because there is still a great demand for them.return to top
Yes, we do have a wide variety of used parts for sale, including some rare and hard to find parts. We cannot tell you whether or not we have a specific part, as everything is donated so our selection varies weekly. It's best to stop by the shop to check out what we have in stock.return to top
We do not wish to compete with regular for-profit bike shops, so we do not carry any new items aside from cables and housing (which we consider safety items for getting your bike back home!). Everything else is used. We can suggest local shops if you need to buy extra items for your bike. (We do not take in helmets and other personal gear and would not re-sell them anyway for safety / health reasons.)return to top
We can help guide you through fixing it yourself, but we do not do any work for you.return to top
If you do not need assistance, you can come in any time we are open. If you do need some help, that is only available in the evenings. You will be greeted by staff and everyone is received on a first-come first-served basis. We do have a small library / waiting area if you're asked to wait. Please see our DIY Repair page for more details.return to top
Only when we are in the shop, not Cycle Salvation. And on those days you need to be able to work unassisted, as we have only one staff on hand. You cannot work on your bike when Cycle Salvation is using the shop (to keep it easy to remember, if you need help it's ONLY during the evenings, regardless of who's in the shop during daytime hours).return to top
You can learn either by volunteering with us and working on our bikes, or by working on your own bike at $5 per hour. As an incentive, for every hour that you volunteer with us you get an hour of free shop time. We also have our Basics Night program for volunteers, which teaches the basics of bicycle maintenance and repair. Please see our Volunteer page.return to top return to top
Yes, we take bikes in any condition. Even if a bike is unusable we can sometimes get a few parts from it, and at worst the bike gets recycled as metal scrap and avoids clogging up the local landfill. Again, please see our Bikes page for details and restrictions.return to top
If you've got more than ten it would be great if you could let us know ahead of time so we can make room for them. During our busy season our processing area gets clogged if too many bikes come in at once.return to top
We do not have a van or truck with which to make pick-ups. We do have a cargo trike that can carry up to six bikes within the core area (bounded by Ottawa River, Rideau Canal, O Train tracks). For larger pick-ups or outside the core area our partner organization Cycle Salvation may be able to help you.return to top
Yes. And if you give us a bunch of tires and we find a few dead ones that's OK. But if you only bring us dead ones we'd appreciate $1 per tire, as this is what we must pay to have them properly recycled.return to top
With such bikes we'll remove any useful parts for reuse or resale. Dead tires are held for recycling (those cost us $1 each), and frames and metal parts go into our scrap pile and then get sent to BakerMet for recycling. One quarter to one third of the bikes we take in get scrapped, and this is part of the service we offer to the community.return to top
You can come in any time we are open. There is no schedule for casual volunteers - just show up and we'll put you to work. The best part is that for every hour you give us you get a free hour to work on your own bike! Please see our Volunteer page.
Bike sales are cash and carry only. We simply don't have the volunteer resources to keep track of bikes on hold and following up to make sure people come back to get their bikes. If you like a certain bike you should buy it when you see it, as most of our bikes sell quite quickly.return to top
Mainly because we can't keep up with the demand! We spend the winter getting every bike we have ready, and come the warm days of Spring they sell like crazy and are usually gone by the end of April. But both re-Cycles and Cycle Salvation keep getting bikes ready. The issue is that they sell as fast as we get them done. The five you see one day won't be the same five a few days later. All we can say is to keep coming back if possible and see what we have. We almost always have LOTS of bikes waiting to be processed, and more coming in almost every day (we took in 1500 in 2010). But each one needs to be dealt with (unlike shops that sell new bikes and just have to open a box), and it just takes time.return to top
Unfortunately, we have no room to do this. We also don't have the resources to keep track of bikes left in the shop or to be responsible for making sure that their owners claim them.return to top
For your fixed gear project we'll have frames, brakes, handlebars, saddles, and perhaps front wheels, but nothing fixed-specific. We advise that the proper, safe way to build a fixed gear bike is with the correct hub. There are other methods, but for liability and safety reasons we can neither show them to you nor assist you in doing them.return to top
Indeed we do! Our main recipient is the Ottawa chapter of Bicycles for Humanity. Each year they get around 40 bikes, a huge pile of knobby tires (which is all that is desired in the rural African communities BfH serves), and many boxes of spare parts. We also give away most of our kids bikes to various local programs, as there's little resale demand for these.return to top
It really varies, since everything we have (aside from new cables and housing) is donated, and donations of course tend to be rather seasonal. We tend to have lots of mountain bike tires and associated alloy front wheels, but often hardly any good alloy 700C or 27". Lots of brakes and related parts, but often a shortage of decent triple cranksets. Etc...return to top
We have most standard bike repair tools, though perhaps not for the latest in bike technology, since we're of course mostly dealing with older bikes. We even have a few frame tools - dropout alignment, derailer hanger, steerer threader. We do not have access to welding equipment for metal repair, and for that we highly recommend Mike Plummer at Kunstadt Sports in the Glebe.return to top
All sales are cash only. The gas station across from us has a bank machine. For us, the fewer machines we have to look after the easier it is on our staff, and we also want to avoid paying the service charges banks charge for debit and credit cards.return to top
All sales are final. We will only replace a bike if it has a non-repairable warranty issue (and only our overhauled bikes have a warranty).return to top
We decided long ago that our shifts were hectic enough without having to answer a ringing phone. Please feel free to contact us via email, or even better just drop by the shop. If you really need a phone answer you can call our partner organization Cycle Salvation, and they are open 9-5:30 Tuesday through Friday. They have a phone but we don't answer it.return to top
The main difference between the two of us is that only with re-Cycles can you fix your own bike or volunteer. re-Cycles and Cycle Salvation share workspace and resources - each organization gets bikes built, and we also sell each other's bikes. We can't handle warranty issues with each other's bikes, though. re-Cycles is a community-driven volunteer-run enterprise that has been around in various forms since 1997. We have a Board that oversees operations, and one paid staff (the Coordinator). Cycle Salvation began in 2008, and is administered by Causeway Work Centre. They provide employment and training for people within Causeway's mandate, and use our shop when we're not open.return to top